1.
Active
listening is concerned with the ability to distinguish and identify relevant
elements pertinent to listening and speaking skills. Gice FOUR examples of how to enhence
listening to distinguish details.
Answer : Topic 3
page 42 ( 4 only)
Some tips for active listening:
·
Focus
on the massage:
·
Anticipate
what the speaker wants to say :
·
Identify
main and supporting points
·
Check
the bias
·
Listen
between the lines
·
Minimise
distractions
2.
Define
‘ Speech Rhythm”. Give TWO examples
which show the different rhythm.
Answer : Topic 5 page 108
Speech
rhythm is simply a way of breaking down
sentences into component parts so that the sentence is easily understood.
Example :
·
Propositional
phrases : in the evening, after the show, at night,
across the street
·
After
lunch, I went to the library to get a
book.
It should be read as follow :
After lunch / I went to the
library / to get a book.
3.
The
art of negotiation in a meeting or discussion is helpful to resolve conflict
among people. There are some phrases
that we can use to negotiate. Give FOUR
examples of the phrases and TWO sentences using any four of the phrases.
Answer : Topic 7 page 149 ( 4 only)
These
are some phrases that we can use to negotiate :
(a)
Can we do this another
way......?
(b)
What about.............../
How about .........?
(c)
All right then.......
(d)
Okay, then......
(e)
Are you sure......?
Example
:
·
What
about the children at the arphanage then?
·
All
right ,
Sam, I’ll take the car but I’ll
only pay RM16,000 for it.
4.
Active
participation in agroup discussion is important for members to give their
opinions and others to respond.
Therefore, turn taking is important
so that all the members have the chance to give their opinions. Provide FOUR skills that one can employ in
turn taking.
Answer : Topic 7 page 154 ( 4 only )
The
skills we can employ in turn-taking include :
(a)
Recognising the appropriate moment to get a turn;
(b)
Signalling
the fact that you want to speak;
(c)
Holding
the floor while you have your turn;
(d)
Recognising
when other speakers are signalling to speak;
(e)
Yielding
the turn;
(f)
Signalling
the fact that you are listening
5.
You
are in the meeting with the sales team of your company to find ways of
improving the company’s profit margin. How
would you invite them to contribute to the discussion ? List FOUR questions.
Answer : Topic 7 page 156
Examples :
(a)
What do
you think, Mrs Ang ?
(b)
Don’t /
Do you agree, Mr Chairperson ?
(c)
You’re very quiet , Leela.
(d)
I don’t know what Joe thinks, but....
(e)
Jagjit,
you haven’t said much so far....
6. In a
group interaction such as meeting,
active participation is required of members in the group so that the
objectives of the meeting can be achieved.
What are the FOUR different oral techniques groups members can
contribute in the meeting ?
Answer : Topic 7 138
Successful group
interaction reguires active group participation. Members may be invited :
·
To
ask and respond to question
·
Express
opinions
·
Negotiate
·
Give
suggestions
7. In
an academic situation, a lecturer’s
delivery style can sometimes cause difficulties in term of poor reception and
understanding. Explain any TWO
presentation styles that lecturer may use.
Answer : Topic 4 page 57
Lecturers’
presentation or lecturing styles include the following:
(a)
Reading Style
The lecturer reads from his lecture notes; the speech is characterised by short
tone-groups, few changes in intonation
and use of a falling tone.
(b)
Conversational Style
The lecturer speaks informally,
with or without notes, using
longer tone groups and key sequences that range from high to low.
8. You
have been asked to present a papar. What
are the FOUR factors that you would give priority ? Give a brief explaination for each.
Topic : Topic
10 page 212
Factors
that you would give priority:
(a)
Introducing the topic:
An important step when giving a speech or making an oral
presentation is to introduce the topic before beginning to talk about it.
(b)
Presenting the content:
When presenting the content,
it is important to organise your presentation. Try not to read from your notes. Talk to your audience istread.
(c)
Giving
the conclusion :
In concluding, there are two
steps involved. First, you should summarise the main point. Second,
thank the audience for being good listener.
(d)
Inviting
participation:
At the and of your talk, you
can invite question and comments from the floor.
9. What
are the TWO types of intonation movement and what feeling or behavior does each
convey?
Answer : Topic 5 page 97
·
Use rising
intonation to show it is a question.
·
Use
falling intonation to show it is a statement.
10. There
are five important stages in preparing an oral speech. Name any FOUR of them and briefly describe
what is required at each stage.
Answer : page 187
(a) Input and Output :
- the occasion for the speeah
- the audience for whom the speech is intended
- the setting where the speech wii be made
- determine the aim
- determine the objective
- information resources
- life experience
- adapt material
- more is best
- why structure is important
- basic procedurs
- main ideas
- sequencing of main ideas
- outlining the material
