OUMH 1303 2010

OUMH  1303 2010

1.      What are the 4 main purposes of communication?

Answer :  Topic 1 pg 8

The purposes of communication:

1.      To inquire  / ask

·         Obtain or get information / knowledge / ideas

·         e.g :  What is GST ?

2.      To inform

·         Tell / spread information / knowledge / ideas to people

·         e.g :  the advantages of GST

3.      To pursuade

·         To inluence people / to get agreement

·         e.g :  teacher must support the new education policy

4.      To develop goodwill / friendship / relationship

·         To maintain relationship with people

·         e.g :  having small talk with friends/ gathering / phone

2.       Describe the 7 forms of oral communication.

Answer :  Topic 1 pg 13-14

·         Intrapersonal communication

·         Interpersonal communication

·         Small group communication

·         Public communication

·         Mass communication

·         Corporate communication

·         Intercultural communication

(II SPM CI)

3.      Explain the 5 stages of effective listening process

Answer : Topic 2 pg 23-24

·         Receiving

·         Understanding

·         Remembering

·         Evaluating

·         Responding

(RURER)

4.      List and explain Maslow’s Hierarchy human needs

Answer : Topic 2 pg 34

·         Physical needs

·         Security needs

·         Social needs

·         Self-esteem

·         Self actualisation

5.      Explain the different ways of asking question in oral communication.

Answer : Topic 7 pg 133-134

·         Wh Question – Why,  What,  Where,  Who,  How

To get information /  to seek clarification

·         Yes /  No Question

e.g :  Do you understand?

·         Polite Form

e.g :  Could you help me please?

·         Question tags – to get information

e.g :  England is not a strong team,  isn’t it?

6.      List 6 ways of becoming active listeners.

Answer: Topic 3 pg 40-41

·         Focus on the massage

·         Anticipate what the speaker wants to say, 

·         Identify main and supporting points

·         Check the bias / evidence / validity / sources

·         Listen between the lines

·         Minimise distractions / disturbance

7.      What is  “small talk “?  Give example of the situation.

Answer :  Topic 6 pg 108-112

·         “ Small talk “ is a conversation about everyday topics.  To start conversation.  Talk for social purposes.  Talk about game,  politic,  weather.

·         Waiting for the bus /  train/  flight

·         Queue at supermarket /  post office /  ticket counter

·         Lobby /  waiting room

8.      Explain the various types of speech

Answer : Topic 8 pg 168-175

·         Information speech

Knowledge / information / skill

·         Persuasive speech

Influence / change attitude /  behaviour / belief

·         Negotiation speech

Solve problems / conflict / crisis

·         Argumentative speech

Get conclusion / reason based on evidence and proof

9.      Describe the TWO main types of stress in English

Answer : Topic 5 pg 96 -97

·         Word Stress- Example SYLlabus,  SUBstitute,  TECHnical

·         Sentence Stress- Example – He LIVES in the HOUSE on the CORNER

The stressed words are content and they convey the most important ideas in the sentence: lives,  house,  corner.

10.  Explain the different between fact and opinion.

Answer : Topic 4 pg 63-64

Fact:

·         A fact is something that has objective reality,  it is not a matter of perception or opinion,  and is true.

·         reliable sources or data /  include statistical data / reports of observation.

·         e.g :  Melaka was founded by Parameswara.

Opinion:

·         Opinions are often based on what one believes to be true  or not how a person feels about something

·         Opinions,  unlike facts, can be very subjective.  Can be true or false

·         e.g:  Woman teachers are better than man teachers.