OUMH 1303 MAY 2013

1.      Active listening is concerned with the ability to distinguish and identify relevant elements pertinent to listening and speaking skills.  Gice FOUR examples of how to enhence listening to distinguish details.

Answer : Topic 3 page 42 ( 4 only)

 Some tips for active listening:

·         Focus on the massage:  

·         Anticipate what the speaker wants to say :

·         Identify main and supporting points

·         Check the bias

·         Listen between the lines

·         Minimise distractions

2.      Define ‘ Speech Rhythm”.  Give TWO examples which show the different rhythm.

Answer :  Topic 5 page 108

Speech rhythm is simply a way of breaking down sentences into component parts so that the sentence is easily understood.

Example :

·         Propositional phrases :  in the evening,  after the show,  at night, 

across the street

·         After lunch,  I went to the library to get a book.

It should be read as follow :

After lunch /  I went to the library /  to get a book.

3.      The art of negotiation in a meeting or discussion is helpful to resolve conflict among people.  There are some phrases that we can use to negotiate.  Give FOUR examples of the phrases and TWO sentences using any four of the phrases.

Answer :  Topic 7 page 149 ( 4 only)

These are some phrases that we can use to negotiate :

(a)    Can we do this another way......?

(b)   What about.............../  How about .........?

(c)    All right then.......

(d)   Okay,  then......

(e)    Are you sure......?

Example :

·         What about the children at the arphanage then?

·         All right ,  Sam,  I’ll take the car but I’ll only pay RM16,000 for it.

4.      Active participation in agroup discussion is important for members to give their opinions and others to respond.  Therefore,  turn taking is important so that all the members have the chance to give their opinions.  Provide FOUR skills that one can employ in turn taking.

Answer :  Topic 7 page 154  ( 4 only )

The skills we can employ in turn-taking include :

(a)     Recognising the appropriate moment to get a turn;

(b)   Signalling the fact that you want to speak;

(c)    Holding the floor while you have your turn;

(d)   Recognising when other speakers are signalling to speak;

(e)    Yielding the turn;

(f)    Signalling the fact that you are listening

5.      You are in the meeting with the sales team of your company to find ways of improving the company’s profit margin.  How would you invite them to contribute to the discussion ?  List FOUR questions.

Answer :  Topic 7 page 156

Examples :

(a)      What do you think,  Mrs Ang ?

(b)     Don’t /  Do you agree,  Mr Chairperson ?

(c)      You’re very quiet ,  Leela.

(d)     I don’t know what Joe thinks,  but....

(e)      Jagjit,  you haven’t said much so far....

6.    In a group interaction such as meeting,  active participation is required of members in the group so that the objectives of the meeting can be achieved.  What are the FOUR different oral techniques groups members can contribute in the meeting ?

Answer :  Topic 7 138

Successful group interaction reguires active group participation.  Members may be invited :

·         To ask and respond to question

·         Express opinions

·         Negotiate

·         Give suggestions

7.   In an academic situation,  a lecturer’s delivery style can sometimes cause difficulties in term of poor reception and understanding.  Explain any TWO presentation styles that lecturer may use.

Answer :  Topic 4 page 57

Lecturers’ presentation or lecturing styles include the following:

(a)    Reading Style

The lecturer reads from his lecture notes;  the speech is characterised by short tone-groups,  few changes in intonation and use of a falling tone.

(b)   Conversational Style

The lecturer speaks informally,  with or without notes,  using longer tone groups and key sequences that range from high to low.

8.   You have been asked to present a papar.  What are the FOUR factors that you would give priority ?  Give a brief explaination for each.

Topic : Topic 10 page 212

Factors that you would give priority:

(a)    Introducing the topic:

An important step when giving a speech or making an oral presentation is to introduce the topic before beginning to talk about it.

(b)   Presenting the content:

When presenting the content,  it is important to organise your presentation.  Try not to read from your notes.  Talk to your audience istread.

(c)    Giving the conclusion :

In concluding,  there are two steps involved.  First,  you should summarise the main point.  Second,  thank the audience for being good listener.

(d)   Inviting participation:

At the and of your talk,  you can invite question and comments from the floor.

9.    What are the TWO types of intonation movement and what feeling or behavior does each convey?

Answer :  Topic 5 page 97

·         Use rising intonation to show it is a question.

·         Use falling intonation to show it is a statement.

10.  There are five important stages in preparing an oral speech.  Name any FOUR of them and briefly describe what is required at each stage.

Answer :  page 187

(a)  Input and Output :

•         the occasion for the speeah
•         the audience for whom the speech is intended
•         the setting where the speech wii be made

(b)  Determining the purposes and topic

•         determine the aim
•         determine the objective

(c)  Collecting material

•        information resources
•       life experience
•       adapt material
•       more is best

(d)  Structuring the oral presentation

•       why structure is important
•       basic procedurs
•       main ideas
•       sequencing of main ideas
•       outlining the material