OUMH 1303 ENGLISH FOR ORAL COMMUNICATION JANUARI 2013

PART A

1.       Explain the difference between ‘ hearing’ and ‘listening’.

Answer : Topic 3

            Hearing is one of the five senses of a person and it is the ability to perceive sound by detecting vibrations through an organ such as the ear. Listening also known as ‘active listening’ is a technique used in communication which requires a person to pay attention to the speaker and provide feedback. Listening is a step further than   hearing, where after the brain receives the nerve impulses and deciphers it, it then sends feedback.

2.      Interferences or noisy may distract a receiver from paying attention to the massage.  List FOUR possible interferences.

Answer : Topic 2 Page 37

·         Physical Interference:

·         Physiological Interference

·         Phychological Interference

·         Semantic Interference

3.      In your face-to-face tutorial,  whatever style the tutor uses,  there will always be cues that point listeners to important ideas and information in the tutorial.  State FOUR of the micro-markers that often used in the tutorial.

Answer:  Topic 4 page 58

Examples of micro-markers are :

• What I'm going to talk about today is something that you probably already know......
• We'll see that ......
• That / This is why......
• To begin with....

4.      People interect orally in small groups that are set up to achieve specific goals.  List FOUR goals that can be achieved in small group communication.

Answer : Topic 1 page 15

Small group communication takes place in a group,  usually comprising 5 to 10 people.

FOUR goals that can be achieved in small group communication:

1·         This form of communication serves relationship needs like companionship, family bonding and affection or support as well as tast-based needs,  for example deciding on disciplinary or resolving conflict in the workplace.

2·         In academic institutions,  students often form small groups which meet regularly for study discussion or to work collaboratively on projects.

3·         At the workplace,  small groups may meet to discuss issues related to work,  or for problem-solving or team-building purposes.

4·         Small group communication allows you to interact with others,  be at home,  in school, at the workplace or in public.  You learn to exchange ideas,  solve problems and share experiences.

5.      Stress and intonation are important in speech.  There are two kinds of stress.  Define both of them with examples.

Answer: Topic 5 Page 102

·         Word Stress- Example SYLlabus,  SUBstitute,  TECHnical

·         Sentence Stress- Example – He LIVES in the HOUSE on the CORNER

The stressed words are content and they convey the most important ideas in the sentence: lives,  house,  corner.

6.      The utilisation of visual aids is important in any oral presentation.  What are the impacts if a presenter does not use visual aids during his presentation ?  Describe at least FOUR impacts.

Answer : Topic 9 Page 204

·         Communication less effectiveness – clear pictures multiply the students’ level of understanding of the material presented,  and they should be used to reinforce your massage,  clarify points,  and create excitement.

·         Bored the audience-  visuals can help them to better absorb information

·         Make a difficulty to the presenter- words plus images help to make complex information more understandable

·         Students perception of the presenter decrease

7.      Define intercultural communication and describe a situation in the Malaysia context where an intercultural problem could cause disharmony in oral communication practices.

Answer : Topic 1 Page 16

Intercultural communication is communication between people of diverse cultural and ethnicities.  The world is increasingly becoming a global village and every country has people of various ethnicities.  Thus,  it is important to note differences in the communication practices of different cultures if intercurmony, as well as understanding is to be maintained. For example in Malaysia.............................................

8.      Why do speakers,  especially public speakers,  use emotive language?

Answer: Topic 3 page 50

·         Speakers use words not just to convey information but also to persuade listeners.  The words are chosen for their emotive force or their impact on a listener’s feeling,  desire and needs.

·         Emotion language reveals a speaker’s attitude and feelings towards the subject and persuades the listener to feel the same rather than increases the listener’s knowledge of the subject.

·         Good speakers often use emotive words to arouse feelings and emotions in us.

9.      In public speaking,  a presenter shoul adhere to the principle of effective presentation to maximise communication.  Discuss FOUR techniques on how to build your confidence in public speaking.

Answer: Topic 8 Page 171 ( 4 only )

·         Change the way you think

·         Systemic desensitisation

·         Skills training

·         Prepare and practise your speech

·         Relaxation techniques

·         Gain experience

10.  In oral communication,  information,  thoughts and ideas are conveyed via a spoken language.  State FOUR ways of oral communication.

Answer : Topic 1 Page 6

·         Face-to-face conversation

·         Meetings

·         Voice mail massages

·         Teleconferencing

·         Oral presentation

·         Public speaking