OUMH 1303 SEPTEMBER 2012

PART A

1.       Camp & Satterwhite (2002) say that there are four main purposes in communication.  Explain these FOUR main purposes.

Answer :  Topic 1 pg 9

The purposes of communication:

1.      To inquire  / ask

·         Obtain or get information / knowledge / ideas

·         e.g :  What is GST ?

2.      To inform

·         Tell / spread information / knowledge / ideas to people

·         e.g :  the advantages of GST

3.      To pursuade

·         To inluence people / to get agreement

·         e.g :  teacher must support the new education policy

4.      To develop goodwill / friendship / relationship

·         To maintain relationship with people

·         e.g :  having small talk with friends/ gathering / phone

2.      How can you determine if what a person is saying is a fact and opinion ?  Define and provide example for both.

Answer :  Topic 4 page 63

·         A fact is something that has objective reality,  it is not a matter of perception or opinion,  and is true. ( Bassham,  Irwin,  Nardone,  Wallace, 2000)

            Usually,  facts can be verified with reliable sources or data and are known with  some degree of certainty.  Facts include statistical data, reports of observation      and examples of actual events and happenings.

·         Opinions are often based on what one believes to be true  or on how a person feels about something. ( Bassham,  Irwin,  Nardone,  Wallace, 2000)

Opinions,  unlike facts, can be very subjective – sometimes,  they are based on nothing more than prejudise or wishful thinking.

3.      Emotive language reveals a speaker’s attitude towards a certain subject and persuades the listener to feel the same.  Underline six emotive words below:

“ Amazing three-bedroom bungalow located on the edge of the city with a scenic view of the sea.  Spacious sitting room,  contemporary and luxurious kitchen and exquisite tiled porch.

4.      Give three benefits of active listening.

Answer :  Topic 3 page 41

Active listening has several benefits :

·         It enables people to listen attentively to others

·         It prevents misunderstanding as people have to confirm that they really understand what the speaker has said; and

·         It encourages the speaker to explain more because he / she feels that you are really attuned to his / her concern and wants to listen.

5.      A speech can be divided into three parts.  Name ALL and explain.

Answer :  Topic 8 page 184

(a)  Introduction :

•  attention-getting devise ( capture listeners' attention,  perhaps with joke or something interesting that is relevant to the topic you are speaking on )
• Motivate the audience to listen to you.  
• Thesis statement (  What will you speak about ?  Provite your stand on the topic )
• Preview the speech

(b)  Body

• First main point
• Second main point

(c)  Conclusion

• summary the main point
• closing statement

6.      List FOUR useful phrases you can use to politely expree disagreement.

Answer:  Topic 7 page 161

·         I don’t agree. ( formal)

·         I don’t believe that. (formal)

·         I don’t think so at all. (formal)

·         That’s a joke. (informal)

7.      Negotiation is a way of resolving differences of opinion between people.

(a)     How would you respond that you DISAGREE with,  if your objective is to negotiate for a win-win situation ?

‘ I think we should ensure that only the best students who can afford the fees are accepted into our college.”

 
Answer :  Topic 7 page 161

(b)    Two of your friends are arguing about how best to solve a problem.  You want them to negotiate rather than fight,  What would you say to them?

Answer :  Topic 7 page 149

• Can we do this another way....?
• What abour...../  How about....?
• All right then......
• Okay,  then......
• Are you sure......?

8.      In social interaction,  people usually take turns to speak.  List FOUR phrases that can be used to signal your wish to speak.

Answer :  Topic 7 page 161

·         Excuse me but....(formal)

·         May I interrupt please ? (formal)

·         Sorry,  but may I say something ? (formal)

·         Hey people ! ( informal)

9.      Visual aids are important in any presentation.  Why is it so ?

Answer :  Topic 9 page 205

In short,  visual aids are used for various reasons:

·         Firstly,  they can enhance audience’s comprehension of the subject matter.    Visual aids would probably help them grasp the content of the massage more quickly,  and minimise miscommunication,  misunderstanding and misintrepetations caused by intevening variable such as environmental and personally factors while the massage is being transmitted.

·         Secondly,  the use of visual aids helps listeners to be more focused as they can catch their attention and hold it for a longer period of time.

·         Thirdly,  visual aids can add authenticity,  beauty,  credibility and variety to the entire presentation.

10.  Differentiate the TWO sounds in English / hit/ and / heat / and explain how it affect communication.

Answer :

hit -  short sound
heat - long sound

The basic elements in speaking are pronunciation,  articulation,  stress and intonation.  Words and sentences  correctly voiced  help to get the intended massage across.  To a certain extend, pronunciation error can inhibit successful communication. For example hit ( short sound ) and heat ( long sound ).  People will get confused if you use the same sound.